Business Development Lead (SMB Accounts)

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Your Adventure Ahead

• This is a role with our latest product: ShopBack Pay - a new initiative that helps customer earns Cashback in the offline/online world.
• Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay
• Manage, coach, and develop a team of Business Development executives, driving performance, accountability, and growth
• Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus
• Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead
• Collaborate with cross-functional teams (for eg. ops team, account management team and marketing team) to ensure alignment and successful implementation of ShopBack Pay initiatives
• Provide feedback to help improve and streamline sales cycle with optimised operational process
• Provide ongoing support to merchant partners, understanding their expectations and optimizing their experience with ShopBack Pay

Essentials to Succeed

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses
• Experience in a people management with the ability to coach, motivate, and performance-manage others is a plus
• Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively
• Excellent interpersonal skills combined with strong analytical and problem-solving capabilities
• A self-starter with a can’t-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks
• Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership
• Hungry and driven to be part of building and scaling a successful business in a startup environment
• Passionate about leading an ambitious team and making a meaningful commercial impact across the region
• Determination to excel in one of the fastest-growing tech startups
• Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to improve workflows, enhance productivity, and drive efficiency at scale

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com__.