Director of Product Management, Shopper Experience

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About The Role

CookUnity is building the leading chef-to-consumer marketplace, and we’re looking for a Director of Product to own the Shopper Experience end-to-end. Reporting directly to the SVP of Product & Design, you’ll lead the team responsible for how customers explore, order, and re-engage with CookUnity—driving long term retention, engagement, personalization, and loyalty.

This is a high-impact leadership role: you’ll be accountable for delivering a best-in-class experience that drives retention, engagement, and long-term loyalty, while balancing the unique dynamics of a two-sided marketplace.

What You'll Do

• Lead Shopper Experience Strategy: Define and execute the end to end retention product vision for how customers browse, select, and reorder meals.
• Manage & Develop a Team: Lead and mentor PMs, ensuring alignment to company goals while fostering growth and accountability.
• Deliver Measurable Outcomes: Drive improvements in discovery, repeat ordering, and long-term retention.
• Scale Retention Levers: Build and optimize features like personalized discovery, loyalty programs, predictive nudges, and new 0→1 ordering modes.
• Balance Marketplace Dynamics: Ensure customer delight while maintaining alignment with chef supply and operational realities.
• Apply Data & AI: Use experimentation, analytics, and ML/AI-driven personalization to continuously improve the customer journey.
• Collaborate Cross-Functionally: Partner with Design, Engineering, Operations, and Data to deliver high-quality, scalable solutions.
• Raise Organizational Bar: Establish best practices for product strategy, briefs, and experimentation that elevate the entire product org.

Who We Need

• 8–12 years in product management, with 3–5 years leading consumer-facing product teams in a marketplace or consumer-tech business (e.g., food delivery, e-commerce, mobility).
• Proven record of driving activation, engagement, and retention at scale.
• Experience managing PMs/GPMs and building high-performing, collaborative product teams.
• Strong operator who thrives in fast-paced, ambiguous environments and can make clear trade-offs between customer delight and operational constraints.
• Excellent communicator who influences executives and inspires cross-functional teams.
• Data-driven with technical fluency in experimentation, analytics, and consumer product development.
• Hands-on experience applying personalization and ML/AI in consumer journeys is a plus.

Responsibilities

• Define and own the end-to-end shopper experience strategy post-acquisition.
• Deliver measurable improvements in customer activation, repeat ordering, and long-term loyalty.
• Build and scale personalization and retention features that deepen engagement.
• Grow and mentor a high-performing product team.
• Ensure best-in-class execution practices across the product lifecycle.

Requirements

• Leadership experience managing product managers or group PMs.
• Deep understanding of consumer journeys, engagement loops, and retention levers.
• Marketplace or platform background with experience balancing consumer and supply-side needs.
• Ability to operate at both strategic and execution levels—zooming from vision to delivery.
• Track record of delivering measurable business impact.

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

📈 We grow, you grow: Stock Options Plan granted on Day 1

🌟 Eligible for a bi-annual performance bonus

⛱ Unlimited PTO

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🧘🏽‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$250,000—$280,000 USD

If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates
We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

• Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com
• Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
• We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
• We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.