Senior Operations Manager

We are looking for a highly detailed, execution-focused Sr Operations Manager to join Trivium Group. This is not a "sit back and delegate" role; we need a "system architect" who is impatient with inefficiency and thrives on mapping out delivery pipelines.

RESPONSIBILITIES

• Providing inspired leadership for the organization
• Making important policy, planning, and strategy decisions
• Communicating customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Developing, implementing, and reviewing operational policies and procedures
• Analyzing and improving organizational process and workflow, employee  requirements, necessary equipment
• Assisting HR with recruiting for senior level roles
• Helping in promoting a company culture that encourages top performance and high morale
• Playing a leading role in compiling company budget and growth strategy
• Executing strategies to optimize company and asset growth
• Ensuring all legal and regulatory documents are filed and monitoring compliance with laws and regulations
• Working with the management team to determine values and mission, and plan for short and long-term goals
• Building alliances and partnerships with other organizations
• Managing staff levels, wages, hours, contract labor to revenues
• Authoring criterias for employees performance appraisals and organizing it (bonuses criteria, KPIs etc.)
• Driving employees and leading performance reviews, to ensure an engaged and skilled workforce
• Identifying and addressing problems and opportunities for the company
• Supporting worker communication with the management team
• Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures
• Ensuring adherence to key performance objectives to meet business and customer expectations

REQUIREMENTS

• 5+ years of experience managing a complex enterprise's human resources, finances, operations, or strategies

• A degree in business, operations management, or a related field

• A thorough understanding of financial and budgeting processes and principles 

• Ability to build consensus and relationships among managers, partners, and employees

• Strong interpersonal and communication skills

• Organizational skills and the flexibility to jump from priority to priority

• Data-processing skills and ability to manage budgets

• Strong problem-solving capability

• Strong personal and professional judgment

• Ability to delegate tasks effectively

• Strong ethical leadership abilities

• High level of stress tolerance

• Competitive salary 

• Remote work year-round  

• 25 PTOs per year

• 9 National Holidays 

• Professional development

• Continuous growth

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 9am - 2pm EST are mandatory, over 3 hours are flexible. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on pure experience, and you will receive considerable levels of autonomy and ownership over your projects.