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We are seeking an experienced Sales Operations Manager to join our Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth.

Your primary focus will be building and streamlining GTM processes and systems, supporting the renewals organization, managing projects from conception to release, working alongside GTM leadership to define, build and document processes and overall strategy and planning for the Renewals & Sales organizations.

An ideal candidate is a start-up builder who has experience in working with both Renewals and Sales teams, and has worked closely with Salesforce, Clari, ZoomInfo, Outreach and LinkedIn Sales Navigator. This role reports to the Director of Sales Operations

Responsibilities

Work alongside the GTM Leadership teams to review existing workflows and recommend improvements
Work with the Renewals Leadership to ensure good forecast hygiene and accuracy
Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships
Help manage GTM quota models for Renewals & Sales
Assist in optimizing the renewals and sales processes and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal
Identify and implement continuous process improvements to enhance productivity and performance
Serve as the internal expert for the tech stack, processes and projects for the Renewals team
Track leading indicators of retention, churn, contraction and renewals management, and provide insights and recommendations based on this data to the leadership team
Assist in fiscal year planning cycle
Cultivate strong relationships with key stakeholders across various GTM departments
Contribute to efforts around data quality, integrity, standardization, and controls that ensure accurate reporting and forecasting

Qualifications

4+ years of experience in Sales Operations
2+ years of experience in Renewal Operations
Experience working for a high growth software/SaaS company
Prior experience in managing post-sales workflows, renewals forecasting, and translating data into actionable insights
Knowledgeable in managing projects including writing project plans, business requirement documents and business summaries
Track record of defining operational processes and collaborating with technology teams for successful implementation of projects
Exceptional communication and interpersonal skills
Technically savvy with Google Suite, Salesforce, ZoomInfo, Outreach and LinkedIn Sales Nav
Ability to think strategically and translate business needs into actionable plans within a fast paced environment
Comfortable and familiar with cross-functional collaboration
Able to work autonomously, with a constant focus on building for the future
Energy, enthusiasm, and love of building

Additional attributes:

Strong analytical skills with experience in data analysis and reporting tools
Comfortable with new technologies and ability to communicate with those who are tech-savvy

What to expect

First 30 days:

You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
You will learn how to navigate through award-winning sales tools such as Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and Docker
Identify areas of improvement in our systems and processes that will assist the Renewals team to be more successful
Review existing processes and metrics to identify areas of improvement
Begin building strong cross functional relationships

First 60 days:

Begin taking on projects and working with the relevant cross functional teams to scope and build
Take ownership of tools within the tech stack and start scoping refinements and improvements
Build documentation to support new and existing processes
Start implementing improvements to assist with data integrity and accuracy

First 90 days:

Assist in scoping future quarter priority projects
Have full ownership of various key projects related to the Sales & GTM org and the supporting systems
Build scalable and repeatable processes to assist the Sales & GTM org

Docker does not offer visa sponsorship for this role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

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