AbbottTechnical Support Specialist
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
As the Technical Support Specialist you will provide support to customers and field personnel acting as the primary contact for trouble shooting and resolving POC product problems. You will provide critical account support where required and handle a high volume of critical, high risk accounts in addition to other routine requests. You will apply knowledge and creativity to recognize cause and effect conclusions and integrate corporate wide and marketing specific strategies and objectives in day to day operations.
What You’ll Work On
Responsible for implementing and maintaining the effectiveness of the quality system.
Handles customer phone calls related to POC products. analyzes problems.
Directs customers with troubleshooting activities.
Tests success of troubleshooting.
Diagnoses probable cause and systematically eliminates alternatives.
Provides troubleshooting solutions and training as appropriate.
Documents product complaints and inquiries within established guidelines.
Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability.
Performs work in accordance with defined methods and procedures
Required Qualifications
High School Diploma is required.
2 years of lab, nursing, med tech or related medical technical experience OR 2 years of hardware, software, and networking technical support is required.
Preferred Qualifications
Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$22.50 – $45.00/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
ADC Diabetes Care
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf