TrustpilotSenior Engineering Manager - B2B
Lead and scale engineering teams, shape engineering culture, drive cross-team initiatives, and manage high-risk elements.
At Trustpilot, our B2B product is where businesses connect with their customers, showcase credibility, and unlock insights that fuel growth. The B2B app is the foundation of that experience: we continuously build and improve it so companies of every size can get the most value from Trustpilot. From managing reviews and reputation, to exploring analytics, to digital sales, to enabling smoother onboarding and workflows — our teams shape the tools that help businesses succeed in an increasingly customer-centric world. Joining the B2B area means working on products with impact, high visibility, and huge innovation potential.
What you’ll be doing:
- Lead and scale engineering teams (you will lead both EMs and ICs), balancing business impact with sustainable engineering practices.
- Shape and enhance engineering culture, raising the bar for technical excellence, collaboration, and innovation.
- Drive cross-team initiatives in partnership with Staff Engineers, Senior EMs, and Product/UX leaders.
- Manage and mitigate high-risk elements of major initiatives, ensuring alignment and transparency with stakeholders.
- Shape and enhance engineering strategy in close partnership with Staff Engineers and senior leaders.
- Attract, engage, and retain engineers and EMs, supporting the growth of both.
- Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required.
- Enable other functions to perform at their best through effective, enduring partnerships.
Who you are:
- Several years of experience as a Software Engineer before transitioning into the leadership track
- A history of effectively scaling and leading multiple engineering teams
- Strong systems thinking, with the ability to identify patterns and drive impactful improvements
- Experience delivering scalable systems that address complex technical and business challenges
- Extensive stakeholder management experience with a focus on working with the broader business and the ability to create alignment across diverse teams
- Experience supporting engineers and EMs in their career growth
- Decisions guided by a solutions-oriented mindset, emphasizing customer satisfaction and a willingness to take initiative
- The ability to clearly communicate complex problems to diverse stakeholders
- Consistently sharing your knowledge and seeking opportunities to improve
- Experience working in SaaS
- You are a lifelong learner — across technology, leadership, and ways of working — and you stay up to date with industry standards and best practices.
- You continuously raise the bar for yourself and those around you.
- You set the standard as a leader through your day-to-day work and the culture and values you promote.
- You believe that diversity in teams leads to improved collaboration.
- You promote a culture of continuous feedback and learning.
Some relevant technologies and services we use (this is informative, not requirements):
- Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
- Languages: Typescript, Node.js, Python
- Frontend: React, Next.js, CSS Modules, SASS, Styled Components
- Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
- Systems: Salesforce, Zuora, Contentful
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops