Technical Support Representative

Technical Support Representative - Night Shift

Job Description:

 We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. 
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. 
• Assist in the setup and installation of new hardware and POS-related software. 
• Perform troubleshooting on core system remote devices. 
• Engage in various computer-related break-fix repairs as needed. 
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. 
• Strong understanding of POS hardware (including all peripherals) 
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. 
• Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.