Information Security Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Aircall is seeking an experienced Information Security Manager to take ownership of Aircall’s information security strategy, governance, and risk management practices. This person will serve as the central coordinating and orchestrating function for all branches of Information Security, ensuring that our security, IT, privacy and product teams are aligned, accountable, and operating against a unified framework.

This individual will build and mature our governance, policy, and compliance foundations; ensure readiness against major security frameworks; and drive a security-first culture across the organization.

This role will sit within the CTO (Technology) organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.

Key Responsibilities

• Develop and maintain the company-wide security strategy, policies, and governance frameworks.
• Ensure ongoing compliance with SOC 2,  GDPR, NIST. 
• Determine in conjunction with the other security stakeholders the company’s strategy to pursue additional certifications)  and other relevant global security standards (e.g., ISO 27001). 
• Participate in building the Governance, Risk & Compliance (GRC) function, aligning with privacy, compliance, and enterprise risk function; maintaining and executing against a risk matrix
• Ensure that each branch of Information Security (Product Security, IT Security, GTM, Vendor Due Diligence, Customer facing topics; Governance, Policies & Audits) is performing its responsibilities effectively and operating in a coordinated manner.
• Lead enterprise-wide security risk assessments, gap analyses, and mitigation planning.
• Partner closely with Legal/Privacy on regulatory obligations, including GDPR, data residency requirements, and incident reporting.
• Oversee vendor risk management and security due diligence, ensuring consistent assessment standards and cross-functional alignment.
• Build and manage a scalable vendor security program, including due diligence, remediation, and monitoring.
• Maintain and refine incident response policies, workflows, roles, and communication procedures.
• Coordinate cross-functional participation during security events, ensuring documentation, communication, and post-incident reporting.
• Serve as the point of escalation for major security events.
• Ensure clear reporting lines, accountability, and coordination between IT Security and Engineering/Product Security.
• Work closely with IT, Product, Engineering, and Data teams to embed security-by-design throughout the development lifecycle.
• Manage dotted-line reporting relationships with Security Engineers and IT team members, ensuring unified strategic direction while respecting functional dependencies.
• Represent Information Security to the Board, Audit Committee, customers, and regulators, as needed.
• Lead company-wide security training and awareness initiatives.
• Promote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data.

Qualifications

• 8+ years of experience in Information Security, including security governance or GRC leadership roles within SaaS or cloud based companies.
• Deep knowledge of SOC 2, ISO 27001, NIST, GDPR, and modern security frameworks.
• Hands-on experience with GRC platform (Drata, One Trust, Vanta etc.)
• Experience leading cross-functional initiatives and managing multiple stakeholders. 
• Experience with risk management, vendor security, and policy development.
• Proven ability in dealing with incident response and security operations.
• Strong communication skills, with experience presenting to executives or boards.

USD 180,000 - 200,000 a year

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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