Systems Software Principal Engineer - Java

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The position of Systems Software Principal Engineer is within TTEC Digital Experience Innovation team.  Our team is responsible for projects that include the design, installation, configuration, development, testing and deployment of a wide range of contact center solutions.  Projects range from just a few weeks to several months or more.

Working within a project team lead by Project Managers and Solution Leads, our Systems Software Principal Engineer serve as key project team members and subject matter experts for new implementation, upgrade, and platform / cloud based solutions. They contribute to projects by designing, building, developing, and testing contact center solutions. Interaction with clients include problem solving, testing support, production deployments and transitioning the solution.

This is an opportunity to work with a variety of technologies such as Java, Hibernate, Spring, Spring MVC, Struts, JSP, Servlets, Web Services, XML, Junit, Ant, Stored Procedures & Triggers, Google CCAI.  TTEC Digital supports a collaborative work environment where there is an opportunity for growth through initiative.

Key Accountabilities

·       Work with Senior Architect on the solutioning part of the application

·       Solution design for area in your subject matter expertise

·       Good understanding of software development lifecycle (Agile experience a plus)

·       Cloud agnostic multi-tenant experience

·       Project-based development to enable business processes or integrations between contact center solutions and client systems

·       Highly motivated self-starter with strong attention to details and proven ability to prioritize and scope work

·       Cross train other Software Engineers with your area of expertise

·       Further develop skills both on the job and through formal learning channels

·       Work on projects independently as well as being part of a large team to deliver the solutions

Competencies

·       Personal:  Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize.

·       Leadership:  Ability to gain credibility, motivate juniors; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments

·       Operations:  Ability to lead and manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective.

·       Technical:  Ability to understand and communicate technical concepts; proficient with Java, Hibernate, SpringBoot, SpringIntegration, Spring MVC, Web Services, XML, Junit, Ant.  Proficient with SQL & RDBMS concepts.  Hands-on experience in writing Stored Procedures & Triggers.  Experience with Unix / Linux environments.  Experience with Tomcat, JBoss, Weblogic or equivalent.  Good understanding of the latest web technologies such as JS, XML, HTTPS, AJAX, MVC, Web Servers, Application Servers, etc.  Good understanding of atleast one contact centre platform. Should have experience in working with atleast one UI framework

Technology Stack

Java – Primary

Hibernate – Primary

Spring Boot, Spring Integration, WebFlux, Cloud Gateway, Security, MVC – Primary

UI Frameworks (Angular / React) – Primary

gRPC, RESTful Web Services – Primary

JUnit – Primary

Node.js – Primary

SQL, NoSQL & RDBMS Concepts (Stored Procedures & Triggers) – Primary

Unix / Linux Environments – Primary

Tomcat, JBoss, WebLogic or Equivalent – Primary

Google Cloud Developer – Primary

Contact Centre Platforms – Desired

Education, Experience and Certification

·       BS or MS in Computer Science or equivalent experience

·       10+ years software development experience of web based applications

·       3+ years of Google Cloud Developer experience

·       Java certification is a plus

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.