Job Title: Customer Success Executive

Location: On-Site — H-12, NSTP, Islamabad

About ImagineArt

We're redefining how the world creates and designs.

ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups — with zero outside funding.

$35M+ ARR crossed this year
100M+ social impressions
Built and shipped our own image generation model, now ranked #3 globally for photo realism

No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world — and we're just getting started.

If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.

Job Summary

ImagineArt is seeking a Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do

Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences
Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries
Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team
Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes
Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction
Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience
Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times
Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services
Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers

What We're Looking For

At least 1 year of experience in this or a relevant position
Hands-on experience with tools like Photoshop and Canva is a key requirement
Bachelor's degree in Computer Science or relevant fields
Strong written and verbal communication skills
Customer-centric mindset with a genuine desire to help customers
Excellent problem-solving skills and the ability to think on your feet
Proficiency in using various communication tools and software
Strong organisational and time-management skills

Work Timings

This is a rotational shift role with the following timings:

6:00 AM – 3:00 PM (PKT)
2:00 PM – 11:00 PM (PKT)
10:00 PM – 7:00 AM (PKT)

Company Culture

Impact: Opportunity to work on innovative AI products like ImagineArt, shaping the future of creativity and user interaction
Team: Be part of a passionate, fast-moving team that values innovation and data-driven decisions
Growth: A culture where learning, growth, and experimenting with new ideas are deeply encouraged