Atlassian Administrator

ABOUT YOU

We are looking for an Atlassian Cloud Administrator who is detail-oriented, analytical, and a strong team player to join our IT Operations team. The ideal candidate will thrive in a fast-paced, highly collaborative, and exceptionally dynamic environment and is excited to optimize and scale our Atlassian Cloud ecosystem to support business growth.

Strong technical expertise in Atlassian Cloud administration is essential, along with experience in enterprise-scale system optimization and data management. The ability to manage complex configurations, adapt to evolving requirements, and collaborate effectively with cross-functional teams will be key to your success in this role.

If you're passionate about building efficient, scalable systems and love enabling teams to work smarter through optimized tooling, we would love to hear from you!

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com.

Responsibilities:

• Administer and optimize Jira Cloud and Confluence Cloud environments at an expert level, including projects, issue types, screens, schemes, workflows, and custom fields
• Manage and troubleshoot complex entity relationships and dependencies across the Atlassian ecosystem
• Design, implement, and maintain automation rules at both global and project levels to streamline workflows and improve team efficiency
• Perform regular garbage collection and system optimization to maintain peak performance
• Leverage Atlassian Analytics and Atlassian Data Lake for reporting, insights, and data-driven decision-making
• Identify, track, and manage legacy entities; plan and execute migrations and clean-up activities with minimal disruption
• Monitor system health, usage patterns, and adoption metrics to proactively address issues and optimize configurations
• Create and maintain comprehensive internal documentation for configurations, processes, and best practices
• Collaborate with cross-functional teams to gather requirements and implement solutions aligned with business needs
• Follow established change management procedures and team guidelines

Qualifications & Skills:

• Active Atlassian Certified Jira Administrator for Cloud certification
• Active Atlassian Certified Confluence Administrator for Cloud certification
• 5+ years of hands-on experience administering Atlassian Cloud products (Jira, Jira Service Management, Confluence, Atlassian Analytics) in enterprise environments
• Expert-level knowledge of Jira administration: projects, issue types, screens, schemes, workflows, permissions, and their interdependencies
• Deep understanding of Atlassian Cloud automation (global and project-level rules, triggers, conditions, and actions)
• Proven experience with system optimization, garbage collection, and performance tuning in Atlassian environments
• Excellent documentation skills with ability to create clear, comprehensive technical documentation
• Strong communication and collaboration skills; ability to work effectively within a team and follow established processes

USD 120,000 - 160,000 a year

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement: 

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration: 

For the Atlassian Administrator, we will conduct a background check that may include the following:

- Criminal history check

- Employment verification

- Education verification

- Credit history check

- Professional license and certificates verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities:

- Access to sensitive business data: The Atlassian Cloud Administrator has unrestricted access to Jira and Confluence environments containing proprietary business information, project data, strategic plans, and internal communications across the entire organization.

- System-wide administrative privileges: This role holds elevated permissions to configure, modify, and delete critical business systems, workflows, and data structures that impact all departments and users company-wide.

- Access to Atlassian Data Lake and Analytics: The administrator can query and export organizational data, usage patterns, and business metrics that may include confidential or competitive information.

- User and permission management: The role involves managing user accounts, access controls, and security configurations, requiring a high level of trust and integrity.

- Ability to impact business continuity: Administrative actions such as migrations, garbage collection, and system optimizations directly affect the availability and integrity of tools essential to daily operations.

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.