Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Technical Service Administrator – Nordics

Join a team that keeps life‑saving medical devices running smoothly.

We are looking for a highly organized and customer‑focused Technical Service Administrator to support our Technical Service operations across all Nordic countries. In this role, you will ensure the seamless coordination of service activities, maintain accurate device records, manage spare parts and inventories, and guarantee excellent customer support.

If you enjoy structure, precision, and being at the center of service operations, this role is for you.

⭐ What You Will Do

In close partnership with field engineers and customer-facing teams, you will be responsible for:

Customer Service & Coordination

Provide professional support to customers and internal teams via phone and email.

Handle incoming service requests and assign them efficiently to field engineers.

Ensure timely and accurate logging of all customer interactions.

Operations & Administration

Maintain up-to-date electronic records for all devices.

Prepare reports and assist in resolving service reporting issues.

Coordinate device deliveries and manage stock levels.

Support field engineers with purchase orders and invoice processing.

Assist in annual inventory activities.

Finance & Compliance

Prepare and execute customer invoicing.

Keep documentation and registers accurate at all times.

Adhere to all environmental, health, and safety SOPs, as well as internal Technical Service procedures.

General Responsibilities

Maintain clear records and produce required reports.

Perform additional duties as needed with minimal supervision.

🎯 What Makes You Successful in This Role

Strong customer service mindset

Fluent in Swedish and English (Finnish or Norwegian a bonus)

Proficiency in MS Office (Word, Excel, Outlook)

Excellent attention to detail and high accuracy

Ability to manage multiple tasks and priorities

Comfortable working independently

Strong communication and coordination skills

Strong problem solving skills and solutions orientated.

Basic understanding of finance administration

Hybrid working arrangement - 3 days in the office / 2 days home

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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