eBayBilling Operations Analyst
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Our Purpose
At eBay, we’re reinventing the future of ecommerce for millions of buyers and sellers across 190 markets. We are a team of passionate thinkers and innovators committed to creating economic opportunity for all. Here, authenticity thrives, bold ideas are welcome, and our customers are our compass.
About the Team and the Role
eBay’s Shared Services team plays a vital role in managing the company's money movement and billing operations. We support eBay’s global footprint by ensuring accurate, timely, and efficient billing across off-platform activities—managing over $156M in transactions and 14,400+ invoices annually.
As a Billing Operations Specialist reporting to the Billing Manager, you will be the engine behind our Accounts Receivable workflows. This is a high-visibility role. You will collaborate with Finance, Product, and Customer Experience teams worldwide to ensure billing is accurate, efficient, and scalable.
What You Will Accomplish
High-Precision Billing: Deliver timely, accurate invoices and credit memos that support $250M in revenue, ensuring compliance with billing codes and SLAs.
Strategic Partnership: Partner with Finance and Product teams to resolve billing disputes, improving customer satisfaction and reducing payment cycle times.
Drive Improvements: Identify inefficiencies in billing processes and propose scalable, data-informed solutions.
Financial Integrity: Supply to key month-end close activities by preparing reconciliations and supporting financial reporting deliverables.
Operational Excellence: Lead or support cross-functional initiatives to improve operational excellence, including billing system improvements and automation efforts.
Career Growth: Develop project management, analysis, and stakeholder engagement skills in a global finance environment.
What You Will Bring
Experience: Background in financial operations, billing, or accounts receivable, with proficiency in SAP ECC and Microsoft Excel.
Analytical Skills: Strong problem-solving abilities, with the skill to interpret data and identify trends.
Clear Communication: Ability to collaborate effectively across global finance, product, and operations teams.
Detail-Oriented: Organized and able to lead multiple priorities with accuracy and accountability.
Continuous Improvement: A mentality passionate about growth and a willingness to adapt to new tools and processes.
Office Presence: This role is based in our India office and may require you to work onsite 3 days/week, with occasional flexible hours to coordinate with global teams.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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