Lead IT Systems Engineer

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

About the role:

As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. 

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Requirements:

• 5+ years of experience leading systems administrator teams or equivalent.
• You have a proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results. 
• You’re a subject matter expert on a wide range of IT systems, from enterprise device management,secure identity, and endpoint security. 
• You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies.
• You’re excited about automating workflows and repetitive tasks. 
• You have extensive experience in IdP configuration, management , maintenance and everything in between. Experience with Okta or Azure is preferred but not required.
• Passion for clean, concise controls and easily editable security functionality within each tool.
• The candidate must have strong experience working with enterprise-scale networking topics, which includes routing, DNS, and building and maintaining multiple global office networks and VPNs. 
• Knowledgeable in vendor management and IT budget management.
• You have a baseline to intermediate level of experience with various scripting strategies using Bash, Powershell, or Python. Python is preferred and any AWS Lambda function experience is a plus.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement.

Nice to have

• You’ve worked with Okta and Okta Workflows or other similar SSO and automation solutions. 
• You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. 
• Ability to build applications and tools that provide and/or use APIs to transfer data.
• Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP.

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