Inside Sales Executive – Oncology Nutrition Program (Telesales)
Job Title:
Inside Sales Executive – Oncology Nutrition Program (Telesales)
Location:
Gurgaon (Work From Office)
Department:
Inside Sales / Patient Engagement – Oncology Nutrition
Reports To:
Inside Sales Head
Role Summary
We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.
This is a consultative sales role, where trust, empathy, and correct information are key to conversion.
Key Responsibilities
Lead Handling & Conversion
Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
Make outbound follow-up calls to pending and cold leads to re-engage interest.
Understand patient details such as:
Cancer type & stage
Current treatment (chemo / radiation / surgery / immunotherapy)
Nutrition-related issues (weight loss, appetite, weakness, side effects)
Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.
Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual).
Patient Counselling & Education
Counsel patients and caregivers on:
Why nutrition is critical during cancer treatment
How personalized nutrition helps manage side effects and improves recovery
Position Everhope’s Oncology Nutrition Program as:
Expert-led
Evidence-based
Personalized for each cancer journey
Address patient concerns, hesitations, and objections with empathy and confidence.
CRM & Follow-ups
- Maintain accurate lead records in CRM.
- Update call notes, patient status, and follow-up timelines.
- Ensure zero lead leakage through disciplined follow-up.
- Track lead stages: New, Follow-up, Interested, Booked, Not Interested.
Internal Coordination
Coordinate with:
Nutrition team
Front desk / OPD team
Marketing team (feedback on lead quality)
Ensure smooth appointment booking and patient handover.
Performance & Targets
Achieve daily and monthly:
Call targets
OPD booking targets
Conversion ratios
Maintain high quality conversations with a patient-first approach.
Required Skills & Competencies
- Excellent communication skills in English & Hindi
- Strong tele-counselling and consultative sales skills
- High empathy and emotional intelligence
- Ability to explain medical/nutrition concepts in simple language
- Strong follow-up discipline and CRM usage
- Ability to handle sensitive cancer-related conversations professionally
Eligibility Criteria
Education: Graduate in any discipline(Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
Experience:
0–4 years in Inside Sales / Telesales / Patient Counselling
Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred
Location: Gurgaon (WFO)
What We Offer
Fixed salary + attractive performance-based incentives
Structured training in:
Oncology basics
Nutrition counselling
Patient communication
Opportunity to work with senior clinical experts like Dr. Manjari Chandra
High-growth role in a fast-expanding oncology care ecosystem
Meaningful work that directly impacts patient outcomes