Sales Operations Manager

The Sales Operations Manager will optimize Go-To-Market efforts, implement automation, analyze data, and collaborate with cross-functional teams.

Role Details

Location: San Francisco, CA. This role is based out of our San Francisco HQ 2 days per week and is not eligible for full-time remote work.

Compensation: The annual salary range for this position is $135,000—$150,000 based on level in addition to equity & benefits.

The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem is the only AI-first all-in-one recruiting platform. It helps you maximize productivity, hire faster, and save money – all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies – from startups to industry leaders like Wayfair, Cintas, Carmax, DoorDash, and Zillow – trust Gem to hire with speed and ease. See why Gem is the recruiting industry’s most beloved solution, with a 4.8/5 rating on G2.

With Gem, you can:

Attract, engage, and hire talent faster: Build talent pipelines across all channels through sourcing, nurture, events, career sites, inbound, and more. With Gem, teams can source talent five times faster and double their talent pipelines.
Maximize recruiter productivity: Use AI and automation to save time on routine tasks like reviewing applications, scheduling interviews, and managing follow-ups. Recruiters using Gem can review twice as many applications, schedule twice as many interviews, and engage four times as many candidates as before.
Unlock data-driven recruiting: Get analytics that everyone can use. Debug your funnel, monitor pipelines, forecast hiring, and demonstrate impact, all without complex BI tools. With Gem, TA teams use data to position themselves as strategic partners to the business.
Simplify your tech stack and cut costs: Consolidate multiple tools into one platform and reduce your spend on recruiting technology, external sourcing, and job boards by up to 50%. Save on standalone solutions with Gem’s end-to-end bundle and take advantage of past candidate relationships to reduce your reliance on sourcing new talent.

And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:

The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.

The Team & Role:

We’re a bunch of tinkerers on the Revenue Operations (RevOps) team, always evolving and iterating on current process and tools in order to fully optimize our Go-To-Market (GTM) efforts, and we’re looking for a creative and critical thinker to come join us.

In this role, you’ll work on projects like territory reassignments, account segmentation, process automation, and evaluating new sales technologies to drive efficiency. You’ll also play a key role in leveraging AI-driven tools to enhance outbound sales efforts, helping the team experiment with and implement intelligent automation and data-driven strategies. You’ll partner closely with Sales, Marketing, and Customer Success teams to align strategies and improve operations. Outside of the listed projects, you'll have the unique opportunity to pitch your own project ideas to C-suite and drive initiatives that shape our Go-To-Market strategy. The ideal candidate has experience in Sales or Revenue Operations, strong proficiency in Salesforce administration, and the ability to analyze data to drive strategic decision-making. If you’re passionate about scaling revenue operations, exploring AI for sales, and solving problems with data, tools, and automation, we’d love to hear from you!

Your Day-to-Day:

Research, test, and deploy AI-driven sales programs to enhance sales efforts
- Implement automation using Salesforce Flows and other technologies
- Work with the Sales Ops team to perform lead, pipeline, and sales performance analyses to increase velocity, win rates, deal sizes and more
- Collaborate with Finance, Sales, and Marketing to establish and ensure standards for system data quality
- Collaborate with Customer Success to implement changes in relevant systems such as flagging at-risk customers and expansion opportunities
- Assist with CPQ responsibilities, including: implementation of new integrations, tooling administration, quoting and structuring, and educating and supporting our cross functional partners
- Be a thought partner with the broader RevOps org and with cross-functional Sales partners
- Assist with territory and account assignments
- Assist with managing and optimizing the sales tech stack

About You:

Extensive knowledge of Salesforce (specifically building flows and other automations) and Excel or Google Sheets (pivot tables are a must)
- Strong ability to work cross-functionally and build internal relationships with Sales, Success, Finance, Marketing, and the rest of the GTM team
- Experience working with a quote-to-cash system or processes (e.g., Salesforce Revenue Cloud, DealHub)
- Experience partnering with VP-level and C-suite executives
- Deep understanding of GTM technology such as ZoomInfo, Outreach, Gong, and LeanData and proven ability to drive system optimizations
- Analytical mindset with the ability to present findings to larger business groups in a polished and digestible manner
- You take ownership of your work, proactively identifying challenges and driving solutions
- Thrives in a fast-moving, entrepreneurial environment while maintaining a sharp focus on both process and details
- Minimum requirement of 4+ years of relevant experience

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success. Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com and we’ll work with you to meet your accessibility needs.