Product Manager - Sales & Support Analytics

As a product manager for the connectors team, you will share ownership over the Sales and Support use case at Fivetran.

Your vision, execution, and collaboration towards business-critical goals creates successful products that make analysts more productive and look like superheroes to their teams.

This is an individual contributor role based out of our Toronto office in Canada.

The successful candidate must be able to to work with overlap with US EST and PST time zones.

What You'll Do

• Manage a portfolio of products and contribute to strategic decisions on growing and improving that portfolio, including optimizing revenue.
• Build the vision, strategy and roadmap for the Sales & Support use case.
• Learn what questions analysts are trying to answer, decide what data sources they need and design great data schemas to drive analytical success.
• Ensure we prioritize the most important product improvements.
• Collaborate with analytics to create reporting and ad hoc analysis using the data available and in collaboration with our key business partners.
• Work directly with multiple engineering teams and our operations teams to ensure Fivetran is delivering the highest quality data possible.
• Work closely with Technical Product Owners assigned to services in your use case to ensure correct prioritization of feature projects and product improvements in your area.
• Your guiding metric will be the Revenue Weighted Usage of your portfolio of products.

Skills We're Looking For

• To be successful at this role, you will possess the following traits/experience: 
• Great data design excites you!
• Proven track record of shipping data products that deliver measurable results.
• Proven ability to develop deep customer empathy and articulate customer problems.
• Demonstrated experience using data and analytical abilities to help solve problems and make decisions.
• Demonstrated experience performing deep data analyses for your product area.
• Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
• Excellent written and verbal interpersonal skills with a confirmed ability to influence partners.
• High technical and analytical acumen.

Bonus Skills

• Advanced experience with SQL.
• Experience in product management or product ownership.
• Experience as a data analyst, data engineer, data scientist, or software engineer.
• Familiarity with leading user research discussions.
• History of working in a high-growth company.

#LI-HYBRID #LI-KM3

Perks and Benefits

• 100% employer-paid medical insurance*****
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*****May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers.

We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities.

Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

_We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process.

If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form.

We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience.

Your request and any information provided will be kept confidential and will not impact your candidacy.

We look forward to hearing from you and accommodating your needs to the best of our ability._