Service Desk Associate

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Title: Service Desk Associate

Location: Belgrade, Serbia

Grade: 7

Duties and Responsibilities: 

• Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
• Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
• Communication with the user community throughout the life of the incident
• Communication with other service management processes:
• Change management,
• Problem management,
• Service asset and configuration management,
• Service level management and communication with IT service.
• Creating different types of Reports on clients or supervisor’s request
• Other corresponding duties maybe assigned

Basic requirements:

• Degree from a 4-year college or university.
• Proficiency in MS Office Suite
• Fluent German and English language skills required

Skill Requirements:

• Customer service experience
• Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• Must have strong oral and written communication skills.
• Keen listening and high grasping skills
• Good understanding of telecommunications / network / information technology solutions & products
• Good coordination skills

#LI-MV1 #LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners

EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.