Medical Billing Specialist

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**
Account specific roles & responsibilities:**

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Job Description: 

• Provides customer support through different communication channels (Phone, email, chat). 

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 

• Collaborate with colleagues and different departments to resolve complex issues 

• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• 6 months - 1 year BPO experience in a US Healthcare account

• Good working knowledge with medical claims, benefits, eligibilities, appeals.

• Familiar with US Healthcare Insurance (Medicare, Medicaid)

• Excellent verbal & written English skills 

• Ability to display empathy and patience in addressing customer concerns 

• Strong problem-solving skills 

• Adaptability to a changing work environment  

• Ability to remain calm under pressure 

• Proficiency in using computer systems & relevant software 

• Willing to work onsite in Makati or Mandaluyong

• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives