About the Role:

Grade Level (for internal use):

10

Responsibilities and Impact:

• Design, configure, and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog UI Scripts.
• Utilize Flow Designer and Workflow Editor for automation and process orchestration.
• Develop Scoped Applications and reusable components that follow ServiceNow best practices.
• Maintain system performance, query optimization, and efficient script execution.
• Build role-based access (ACLs) for HR data privacy and security.
• Implement and enhance HR Case Management, HR Knowledge, HR Lifecycle Events, and Employee Document Management.
• Configure HR Profiles, HR Templates, and Case Forms to match HR processes (onboarding, offboarding, payroll, leave, benefits, etc.).
• Build HR Service Catalog items with guided forms, approval flows, and fulfillment tasks.
• Implement document generation and e-signature integrations (DocuSign, Adobe Sign).
• Configure and extend Agent Chat for HR service delivery, enabling seamless live HR interactions.
• Design and implement Virtual Agent topics for common HR inquiries, integrated with HR cases and knowledge articles.
• Configure Advanced Work Assignment (AWA) for routing chat requests to the right HR agents based on skills, availability, and capacity.
• Personalize Employee Center / Service Portal to support chat, case deflection, and HR self-service.
• Develop custom portal widgets using AngularJS, HTML, CSS, and ServiceNow APIs to enhance user experience.
• Leverage Flow Designer to automate HR case lifecycle events, document generation, and notifications.
• Create subflows, reusable actions, and spokes for HR processes and integrations.
• Transition legacy Workflows into Flow Designer where applicable.
• Integrate Flow Designer with IntegrationHub for orchestrating end-to-end HR processes.
• Develop and maintain real-time and batch integrations between ServiceNow HRSD and external HR systems (Workday, Payroll, Identity Systems, etc.).
• Build IntegrationHub Spokes and actions for seamless HR process automation.
• Implement REST/SOAP APIs, JDBC, and File-based integrations as per business needs.
• Ensure secure and compliant handling of PII data exchange during integrations.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor's degree in computer science, Information Systems, or Engineering, or equivalent work experience.
• 5-7 years’ experience in ServiceNow configuration, development, and management.
• Hands-on experience launching and managing multiple HRSD, Integration services.
• Mentor team members proactively, cultivating a collaborative and growth-focused atmosphere.
• Offer guidance and support for their professional development and technical expertise.
• Lead various initiatives designed to improve service delivery and operational efficiency while working with stakeholders to identify requirements, suggest solutions, and facilitate implementation.
• Demonstrable experience piloting and driving new modules and functionality.
• Strong ServiceNow development and scripting skills, particularly in JavaScript.
• Experience using the ServiceNow Glide JavaScript libraries.
• Experience with custom layouts using AngularJS.
• Demonstrable experience in scoped application development.
• Ability to take initiative without explicit direction.
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Experience in integrating third-party applications with ServiceNow.
• Familiarity with Agile development methodologies and practices.
• Mandatory Certifications: CSA & CAD

Additional Preferred Qualifications:

• Experience with ServiceNow upgrades or worked on ITSM and AI modules with end-to-end deployment of code.
• Good communication skills, able to articulate challenges, blockers, and queries to stakeholders.
• Demonstrable experience in scoped application development.
• Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the EST time-zone (or some overlap with IST and EST)
• Certifications like ITIL or CIS-ITSM will be a plus point.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.   US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)