Senior Services Consultant

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms.

The Team

​Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support.

The Role:

As a Senior Services Consultant, you will be  part of our agile project teams who accelerate our customers’ digital transformation and drive Celonis’ international expansion.

The work you'll do:

Discover

• Be a key player in our agile Celonis implementation project teams, delivering optimal solutions that meet customer needs and solve pain points.
• Design creative analyses and execution apps with a focus on incorporating Machine Learning algorithms and Task Mining to increase process transparency.
• Leverage Celonis technology to uncover process inefficiencies and understand root causes through close collaboration with customers.

Enhance

• Facilitate value creation workshops and align measures to improve process inefficiencies
• Quantify the business and financial potential and present insights to management
• Implement Celonis’ Process Automation technology to streamline customer processes, increase value, and enhance process conformance rates.

Monitor

• Implement KPIs to measure customer success and enable continuous process improvement.
• Ensure customer enablement to continuously improve processes
• Set the foundations of the long-term customer success journey

About You

• You live for customer value, have a passion for driving the Celonis Process Mining Technology forward and a visionary mindset.

The qualifications you need:

• Native in Japanese, and business level in English
• 5+ years working experience in IT-Consulting, Management Consulting, Process Improvement or a similar area
• with SQL or other programming languages (Python, R, Matlab...) and a strong interest in Big Data, Data Mining, and Process Mining
• Excellent analytical skills, well organised and known for being a quick learner
• Strong communication skills and enjoy interacting with various customers to understand and interpret business processes
• Successfully completed your studies in Business Informatics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics or a comparable degree program

What Celonis Can Offer You:

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future