Senior Account Manager

We are looking for a Senior Account Manager to join our Client Services team in London.

This will be an initial 6-month, full-time contract (FTC) with potential to be extended or become permanent.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as Amazon, Nestle, Qualcomm, Wella, Google, PepsiCo

Responsibilities

Consistently developing innovative and creative ideas and solutions for client campaigns
Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
Developing a clear understanding of your clients’ brand(s), category and customers
Leading a team to deliver effective Social strategies for a range of clients and/or projects
Leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
Working with Project Planners
Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
Ensuring all billing is completed on time
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Assisting with the production of client reviews with senior clients
Overseeing and owning the overall quality of the final deliverables on projects that you manage
Ensuring your Account Director signs off all briefs and attends important project meetings
Maintaining a central file of essential client information
Experience account handling, creative development or client facing project management experience
Delivering digital & social campaigns
Cross market campaign activation
Line management experience
Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
The ability to analyse and resolve problems quickly and effectively
Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
Must have strong listening skills
Have an understanding of social media and its impact on brand
Excellent organisational and time management skills
The ability to work under pressure whilst keeping an eye for detail
Excellent written and verbal communication skills
Additional holiday day for each year of service, up to 27 days
Additional festive shutdown period between Christmas and New Years
Subsidised gym membership
Private Medical Cover
Company Pension Scheme
Personal development fund
Cycle to work scheme
Regular company socials/away days,
Regular breakfasts and Thursday drinks
Flexible working, hybrid 2-3 office days per week
Plus other cool perks

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.

Details

Location

Soho, London, UK

We are looking for a Senior Account Manager to join our Client Services team in London.

This will be an initial 6-month, full-time contract (FTC) with potential to be extended or become permanent.

Responsibilities

Consistently developing innovative and creative ideas and solutions for client campaigns
Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
Developing a clear understanding of your clients’ brand(s), category and customers
Leading a team to deliver effective Social strategies for a range of clients and/or projects
Leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
Working with Project Planners
Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
Ensuring all billing is completed on time
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Assisting with the production of client reviews with senior clients
Overseeing and owning the overall quality of the final deliverables on projects that you manage
Ensuring your Account Director signs off all briefs and attends important project meetings
Maintaining a central file of essential client information
Experience account handling, creative development or client facing project management experience
Delivering digital & social campaigns
Cross market campaign activation
Line management experience
Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
The ability to analyse and resolve problems quickly and effectively
Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
Must have strong listening skills
Have an understanding of social media and its impact on brand
Excellent organisational and time management skills
The ability to work under pressure whilst keeping an eye for detail
Excellent written and verbal communication skills
Additional holiday day for each year of service, up to 27 days
Additional festive shutdown period between Christmas and New Years
Subsidised gym membership
Private Medical Cover
Company Pension Scheme
Personal development fund
Cycle to work scheme
Regular company socials/away days,
Regular breakfasts and Thursday drinks
Flexible working, hybrid 2-3 office days per week
Plus other cool perks

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.