Sustainability Program Manager, Product and Client

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities:

Operational Support & Program Management

• Maintain and update segment management framework, playbooks, tool templates (e.g., segment strategies, plans), and roles and responsibility models.
• Support Product and Client Sustainability (PCS) Management in organizing, updating, and optimizing segment documentation and tools.
• Track, develop, and manage the Key Performance Indicator (KPI) system for segments.
• Assist in execution tracking of key PCS programs and initiatives.

Analytics & Reporting

• Collaborate with Segment Sustainability Champion and Commercial Excellence to build and maintain KPI dashboards.
• Co-design, develop and manage business intelligence reporting in coordination with Finance, Enterprise Sustainability, and key segment leads.
• Perform regular analysis of regional sustainability drivers (e.g. regulatory, financial) across verticals and customer sustainability standards.
• Support product and client assessments through validation process.
• Collect, and coordinate data source mapping for KPI reporting purposes.

CRM & Data Management

• Maintain accuracy and integrity of sustainability data within the CRM system.
• Track key milestones, opportunities, and user performance metrics.
• Ensure timely updates and data cleanliness across prioritized opportunities in CRMs.

Marketing & Content Coordination

• Support content creation coordination and success story development in partnership with segment marketing.
• Coordinate internal and external publishing related to PCS initiatives.
• Function as liaison for PCS-related content campaigns, highlighting wins and best practices.

Cross-functional Collaboration

• Serve as a liaison between PCSs and departments such as Finance, Marketing, and Commercial Excellence.
• Facilitate the organization and upkeep of PCS data repositories, SharePoint, shared folders, and information systems.

Required Qualifications:

• Bachelor’s degree in business, Marketing, Data Analytics, or a related field.
• 7 - 10 years of experience in program management, business operations, sales enablement, or analytics role.
• Strong organizational and project management skills.
• Proficiency in CRM systems (e.g., Salesforce), Excel, and BI tools (e.g., Power BI, Tableau).
• Experience managing data, dashboards, and performance metrics.
• Excellent communication and collaboration skills.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.