Account Manager

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

At Lyra Health, we are on a mission to transform access to life-changing mental health care. Following our rapid expansion across Europe, we are looking for a strategic, empathetic, and results-driven Account Manager to join our team in Belgium.

As the primary point of contact for our Belgian corporate partners, you will play a critical role in bridging the gap between innovative technology and human-centric care. You won’t just be managing accounts; you’ll be a consultant and advocate for workforce wellbeing, helping organizations navigate the cultural and legal nuances of the Belgian market.

Responsibilities

• Account Management:
• Serve as the primary point of contact for assigned local accounts, building and maintaining strong, long-term relationships.
• As the primary local point of contact for assigned International accounts, you will cultivate and maintain robust, long-term relationships.
• You will also serve as a crucial liaison with Global Account Managers, ensuring client requests are effectively communicated and resolved.
• Understand client needs and objectives to ensure that our products and services meet their requirements.
• Regularly review account performance and provide clients with strategic insights and recommendations.
• Address any issues or concerns promptly, ensuring a high level of customer satisfaction.
• exceeded.
• Monitor and report on key performance indicators (KPIs) related to account growth, customer retention, and new business development.
• Provide regular updates to senior management on sales activities, pipeline status, and market conditions.
• Business Development:
• Identify and pursue new business opportunities within the territory, including market expansion and upselling/cross-selling within existing accounts.
• Conduct market research to identify potential clients, industry trends, and competitive landscapes.
• Develop and execute a strategic plan to achieve sales targets and expand the company’s customer base.
• Prepare and present proposals, negotiate contracts, and close deals with prospective clients.
• Responsible for responding and submitting tenders relevant to the territory.
• Work closely with the marketing team to develop targeted campaigns and promotional strategies.
• Manages the implementation of the customer programme, liaising with all internal departments to facilitate a smooth launch and onboarding, and ensure that all contracting and supplier registration processes are completed before the launch date.
• Monitors and reports on key performance indicators (KPIs) related to new business development.

About You

• You have several years corporate B2B sales experience
• Experience within EAP or healthcare sales is advantageous
• Fluency in English, French & Dutch/Flemish is mandatory
• Experience with CRMs - salesforce ideally
• Strong relationship building
• Remote based position but comfortable travelling to customers in Belgium as required

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."