Social Media Coordinator

It's a new day with a new opportunity at 8am! 

About the role:

This Social Media Coordinator role is equal parts community care, content support, and performance visibility. You’ll keep conversations moving, content flowing, and insights visible so our Social Media Manager can focus on strategy and storytelling.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Manage day-to-day community engagement by monitoring and responding to comments, direct messages, and mentions across social platforms, escalating sensitive issues and sharing audience insights with internal teams.
• Support social performance tracking by pulling weekly and monthly reports, monitoring key metrics, maintaining tagging accuracy, and surfacing trends, anomalies, and insights.
• Monitor social and cultural trends across platforms to identify relevant opportunities and contribute examples to the team’s inspiration and trend tracking resources.
• Assist with content publishing by scheduling approved posts in Sprout, ensuring captions, visuals, links, and tags are accurate and aligned with brand standards.

About you:

• Experience managing or supporting brand social media accounts
• Comfort working in Sprout Social or similar publishing and reporting tools
• Strong attention to detail and follow-through
• Clear written communication and good judgment around tone and escalation
• Ability to work independently while staying aligned with brand guidelines
• Interest in social trends, performance data, and how content connects to business outcomes

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.