Technical Service Manager

Job Description:

Core Responsibilities:

The Technical Service Manager is responsible for helping the customer to be successful, ensuring product performance in the field, protect Axalta market share, gaining and improving customer satisfaction.

• Lead the new line service daily work follow safety process and practice
• Set up and manage the on line service team.
• Identified and build relationships with key person in customers
• Establish baseline and improve on customer satisfaction
• Perform daily, weekly and monthly checklist, and improve the coating performance
• Responsible for internal and external reports
• Customer issue report log sheet QVR, and lead the ABC weekly call
• Communicate with CSR Sales team, GBT team and PE team form a good team work to support the customer.
• Manage the site team performance, set up site team COT and lead the IPP review, develop the site team to achieve the business goal.

Key Job Requirements:

• Good personality.

• BS degree on polymer/Fine Chemistry/Organic Chemistry preferred.

• 6 the years of working experiences in painting shop or coatings industry.

• Understanding product, process and the nature about OEM business.  

• Strong technical competency with creative capability.

• Good communication skill (Chinese and English).

• Excellent networking capabilities and team work.

• Excellent analysis abilities.

• Ability in team daily management

• Self motivated.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.