Information Security Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Swiss Security team is looking for a proactive generalist who can spot a needle in a cloud-sized haystack. As a Information Security Analyst, you are a primary contributor to global Change Management (CM), security reviews, and vulnerability tracking. You won't just inherit data; you will decide how to act on it—collaborating with local and global commercial resources to drive remediation and ensure our environment remains resilient and secure.

What you will do:

• Global Contributor: Act as a primary contributor to global Change Management (CM) and security review processes, evaluating the security implications of changes across the entire Genesys Cloud environment.

• Vulnerability Advocacy: Identify misconfigurations and vulnerabilities, then collaborate directly with developer teams to drive fixes and reach acceptable security solutions.

• Web App Vigilance: Utilize your understanding of the OWASP Top 10 to identify and prioritize risks in our web-based application environment.

• Operational Analysis: Participate in threat hunting and incident response activities, monitoring for anomalies in the identity lifecycle and across logging platforms.

• Tracking & Remediation: Use vulnerability scanning, SAST, and SCA tool categories to proactively find issues, then track and drive remediation efforts with service teams.

What you will bring to the role:

• 3+ years of hands-on security experience in cloud-native environments.

• Analytical Mindset: A strong ability to distinguish between false positives and critical risks in high-data environments.

• Remediation Logic: Beyond passing on data, the ability to adjudicate risk based on the existing security stack and technically validate that developer remediations achieve a secure state.

• Communication Skills: Ability to clearly communicate findings to dev teams and drive remediation while maintaining strong professional relationships.

• Detail Oriented: Highly organized and capable of managing multiple security workstreams across global and regional divisions.

• Initiative: A "hungry" mindset with a desire to learn and contribute to security-as-code initiatives.

• Location: Physical presence in Switzerland is mandatory.

Desirable experience with:

• Linux server environments and ITSM solutions (e.g., JIRA).

• Tool types: Logging/SIEM/SOAR, EDR/Cloud Security, Vulnerability Scanning, and SAST/SCA.

• Working knowledge of AWS security services, identity management, and ITDR principles.

Certifications/Degrees (Advantageous but not required):

• Bachelor's degree in Computer Science, Information Security, or a related field.

• AWS Certified Security – Specialty, CCSK, CompTIA Security+, or equivalent.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.