About the Role:

Grade Level (for internal use):

10

The Team: The Customer Experience Product team works closely with Client Services, Sales, Operations, and users across the organization. The team acts as a bridge between internal users and Technology to ensure that requirements are captured, prioritized, executed and delivered to a high quality. 

The Impact: The Salesforce Product Owner is an integral part of the team who is responsible for driving operational efficiency for all business stakeholders. This position will be working within the agile framework to prioritize, plan and oversee the delivery of features on their scrum team, in order to enhance the value of the SFDC platform and integrated systems. The Product Owner will represent stakeholders to define features and prioritize the product backlog, to obtain maximum value to the benefit of the end user.

What’s in it for you? The position plays a key role on the Customer Experience Product team and for the organization. It offers exposure to multiple S&P Divisions through collaboration with Technology and colleagues in similar roles within the company. 

Responsibilities

Assisting in defining, developing, and implementing the Salesforce strategic roadmap and the releases of features for Salesforce and integrated systems•    Identify customer needs, take detailed business requirements from S&P Energy stakeholders and provide guidance on business processes to the team•    Write user stories, own and prioritize the backlog and translate business needs into technical requirements for the scrum team•    Assist in managing the scrum team and sprint planning/execution, working closely with the scrum master•    Communicate with stakeholders regarding the product roadmap, timelines and status of requests•    Working closely with Salesforce Field Support to communicate enhancements and defect fixes with end users•    Establish and track key performance metrics to articulate value delivered to business stakeholders, applying lean thinking principles to drive continuous improvement•    Mentor and guide team members on Salesforce best practices and agile methodologies, contributing to the broader Customer Experience Product team's successWhat We’re Looking For

•    Minimum 4+ years of hands-on experience working with Salesforce as a product owner, business analyst, or super user with deep platform knowledge•    Proven experience with agile methodologies and frameworks, including sprint planning, backlog management, and stakeholder collaboration•    Strong analytical and problem-solving skills with ability to translate complex business requirements into clear technical specifications and user stories•    Excellent communication and presentation skills with experience managing stakeholder relationships across multiple business functions•    Demonstrated experience with Salesforce Experience Cloud is an asset  

About S&P Global EnergyAt S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.   US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)