SpeakitGerman Social Media Customer Associate - Athens
Do you want to start a career in Customer Support for Social Media?
Are you a fluent German speaker?
We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career!
Responsibilities:
What you will do:
Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
Address issues via chat, email or phone channels, following operating procedures
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
Native/Fluent in German
Good command of English (B1-B2 level)
Tech-savvy and curious about new technologies mentality
Excellent Verbal & written communication skills
Ability to organize and follow up multiple tasks with accuracy and timeliness
Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Monthly Performance Bonus
Health package
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State-of-the-art premises, providing a great working environment with a relaxing break area
Only CVs in English will be reviewed.