ConfidoSenior Analyst - Business Operations
Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.
Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.
We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.
About the Role
You will work directly with leading CPG brands to transform how they run their retail business. Sitting at the intersection of strategy, customer success, and product, you’ll own key customer relationships while shaping the evolution of the Confido platform.
You’ll partner closely with product and engineering to turn real-world workflows—like forecasting, trade spend, and financial planning—into scalable software used across our customer base.
Location: New York, NY (in-office)
Compensation: $100k–$130k + Benefits + Meaningful Equity (0.06%–0.085%)
What You'll Do
Strategic Advisory & Customer Success
Own a portfolio of enterprise CPG accounts, serving as a trusted advisor on business process optimization, software adoption, and long-term value realization
Lead onboarding, implementation, and training to ensure customers go live quickly and successfully
Build deep relationships with senior stakeholders — from finance directors to COOs — and maintain high retention and expansion rates across your book of business
Proactively identify risks, surface solutions, and ensure customers see measurable business impact
Shape the Product
Translate complex workflows (forecasting, trade promotion, AOPs, retail accounting) into clear product requirements
Partner with product and engineering to prioritize features based on customer needs and market gaps
Act as the voice of the customer internally, ensuring what we build maps to real-world use
What We're Looking For
Required
2+ years of experience in management consulting, investment banking, private equity, or CPG finance
Strong problem-solving skills and ability to structure ambiguous problems
Excellent communication skills across technical and non-technical audiences
High ownership mindset with ability to execute end-to-end
Willingness to work in-office in NYC 5 days/week
Nice to Have
Experience in CPG, retail, or consumer finance
Familiarity with forecasting, AOPs, or financial planning workflows
Knowledge of syndicated data (Circana, Nielsen, SPINS)
Exposure to trade promotion management or CPG accounting
Experience working closely with product or engineering teams
Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.