MS Engineer (L1) (Japanese and English - Bilingual)

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key roles and responsibilities:

• Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
• Document and track all support requests and incidents in the NTT ticketing system.
• Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.

Requirements:

• Diploma, degree, or relevant qualification preferably IT/Computing OR

• Equivalent work experience related to IT helpdesk/ customer service/ customer support

• Open to consider fresh graduates and candidates without IT background

• Languages requirement: bilingual Japanese & English (reading, writing & speaking)

• Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)

• Japanese native candidates: business English

• Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving abilities

• Ability to work independently and as part of a team

Advantageous certifications/ experience

• BJT (Business Japanese Proficiency Test)
• Experience in helpdesk or Service Desk environment or customer service especially in Japanese
• Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
• Familiarity with network and server monitoring tools and techniques
• Relevant certifications (e.g., ITIL, CompTIA A+, Network+)

Workplace type:

About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.