People & Culture Manager

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We are the People & Culture Team. We are the enablers of people & the protectors of the culture. We respect & empower at every step. We like to see ourselves as the heart and soul-bringer of Insider One and of our culture. We hire, we train and we retain. And as People & Culture Team we are the gatekeepers of Insider One. We are the smiling bright face & wise decision-makers holding a great responsibility. Our aim is to find the A-players out there. The “Master-communicator” phrase doesn’t even begin to cover our people skills. We love what we do. That’s how we succeed in People & Culture processes in 5 continents & 25+ regions. You can either watch us conquer the world, or join us!

What You Will Do

• Have full ownership over the People and Culture processes end-to-end for Insider One's related department (Business teams)
• Act as a thought partner and mentor to the department heads and C-levels to improve people-related issues including engagement, productivity, learning and development, hiring, retention, recognition, communication, and more; 
• Manage Business Partners and recruitment teams to provide effective guidance and assistance to the department;
• Inspire, coach and lead; track your team’s overall OKR progress, set KPIs with team members, have monthly one-to-one meetings with each one of them and provide ongoing constructive feedback and support for their development;
• Play an active role in finalizing OKRs and quarterly KPIs for the department you are responsible for, and track progress with our CEO Executive Office and encourage engagement around measurable objectives;
• Build People and Culture strategies and bring them to execution together with your go-getter team under your leadership and guidance;
• Work closely with all Center of Excellence functions (People Operations, Recruitment, Learning & Development, Rewards and People Experience Teams) to cultivate our candidate and Insider One experience;
• Conduct retention interviews with team members, assess Insider One's engagement on a proactive, ongoing basis; analyze our NPS results, identify and work to address disengagement issues early;
• Be a strategic consultant by offering valuable insights to recruitment teams, source, engage and nurture relationships with culture-fit top talents to empower Insider One team;
• Actively contribute to the employer branding activities to share our story with Insider One's potential team members.

What You Will Need

• 6+ of experience in an HR role of which at least 3 years as an HR Business Partner
• 2+ years of proven experience as a team leader
• Prior experience in high growth and fast-paced environment (startup or technology company experience is a big plus)
• Solid and fully developed leadership and team management skills 
• A strategic mindset that allows you to come up with successful plans of action and to bring new perspectives to the table
• Expertise in HR practices including recruitment, labor law, talent management, and learning and development; working knowledge of current immigration laws and processes
• Excellent command in both spoken and written English 
• Exceptional teamwork and the ability to establish strong relationships at all levels and across functions within the organization
• Flexibility in handling the entire process between strategic partnership and operational execution
• Skills required to manage business partners, recruiters and researchers to reach hiring goals across the organization and to screen candidates
• Good organizational and multitasking skills allowing you to juggle multiple tasks under timelines and shifting priorities 
• Ability to manage ambiguity while fostering an example of professionalism and leadership

What We Offer

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Access comprehensive private health insurance.
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. 

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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