Senior Staff Program Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity.

We’re looking for a Senior Staff Program Manager for our Engineering Operations team to help us reach our goals and help our Engineering team be the best that it can be!

The mission for the Senior Staff Program Manager, Engineering Operations is to maintain and accelerate the highest level of execution excellence of Fivetran engineering.

This is a full-time, hybrid position based out of our Oakland, CA office.

What You’ll Do

• Ensure the operations and strategy execution work seamlessly and effectively as well as streamline engineering processes so they are simple, value-oriented and scalable.
• Oversee the operations of several software engineering global groups with a particular focus on increasing the efficiency, stability and effectiveness in the delivery of their strategic objectives.
• Act as a strategic partner for the global group leaders in regards to long-term vision, planning (quarterly and annual), and execution as well in establishing and tracking engineering OKRs and KPIs. All this with consistent alignment with engineering-wide policies and practices.
• Lead and manage enterprise-wide process enhancements aiming to set up or improve engineering and cross-departmental processes and be responsible for the transition into operational state (all in coordination with key stakeholders) resulting in documented, repeatable, and measurable processes.
• Provide technical leadership and guidance to the team of operation managers to manage engineering initiatives, solve problems, optimize and automate routine operations to increase value added time of the team and of engineering.
• Work closely with senior engineers and leadership teams to ensure strict adherence to operational processes. Conduct audits and check-ins, identifying areas for improvement and ensuring continuous process refinement.
• Provide leadership, strategic direction and also directly contribute to the improvement and support of our internal knowledge management process and information structure in collaboration with PMO, technical enablement team and technical writers.
• Manage company-wide initiatives. Coordinate and oversee the preparation, planning, and delivery of engineering updates, events, and company-wide initiatives, ensuring alignment with corporate goals.
• Drive operational excellence across R&D: spearhead and champion global operational strategies, focusing on optimizing engineering processes to be more efficient, scalable, and aligned with the company’s long-term vision.

Skills We’re Looking For

• Ability to work directly with senior leadership on strategic programs including leading company-wide or R&D initiatives from start to finish.
• Proven experience in optimizing operations on a global scale, creating actionable plans and manage execution to enhance operational effectiveness, efficiency, and scalability across multiple engineering teams and departments, and adherence various to compliance requirements.
• You have technical expertise that allows you to automate operational workflows and provide requirements for automations.
• You  are able to facilitate discussions with engineering subject matter experts around areas like System Design, Data Architecture, Infrastructure Management (including cost management), Quality etc. in the context of engineering operations.
• Comfortable at navigating ambiguity, working independently, and problem-solving within fast-paced and constantly changing environments.
• Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels.
• A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational and leadership skills.
• Ability to identify and meet with key players and stakeholders to shape consensus collectively and engage in dialogue to reach a conclusion, compromising as necessary for results.
• You are fearless, goal focused, but also pragmatic and understand the complexity of working with a multitude of different teams and people.

Bonus Skills

• 8+ years of experience in technical/operations management in the technology/software development industry.
• Experience driving projects end to end, and shipping complex large scale software projects with global teams utilizing different SDLCs.
• Familiarity with project management tools like Jira, Smartsheets, Trello, Asana, Microsoft Project.
• Experience working at cloud platforms and SaaS companies in the past is a plus.
• Familiarity with the following technologies is a plus: Cloud service providers (AWS, GCP, Azure), ETL or ELT, modern data stack.

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The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level.

Oakland Pay Range

$186,782—$233,478 USD