SutherlandCustomer Service Consultant - Biggest Telecom Account
Company Description
Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.
Job Description
- Act as a front-line interface with US customers
- Role involves responding to customers over the phone and resolving their inquiries.
- Work remote from anywhere inside Egypt after 6 Months
- Maintaining the customer experience and providing the best image to the company.
- Provide excellent customer service to inbound callers.
- Solve customer concerns.
- Sell client products & offers.
Offered Package:
- Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.
- Social Insurance and Private Medical Insurance Coverage.
- Fun team activities
Working conditions:
- 2 Days off per week
- Rotational shifts.
- 9 working hours including 1-hour Break.
- Transportation for Night and Overnight Shift
Qualifications
- Fluent in English C1 is a Must
- Graduates, Dropouts are welcome to apply.
- Alexandria resident is a must.
- Egyptian Nationality is a must.
- Having ex. in Call Centre (English Account) is preferred.
- Soft and communication skills.
- Males & Females