Staff Solutions Architect

About the Job:

Solutions Architects at LaunchDarkly are an elite team in our Professional Services organization who help companies achieve progressive delivery. You will be a key contributor to the Revenue team, applying technical software delivery expertise to build relevant solutions for LaunchDarkly customers. You will be the go-to technical resource for the account team and customers, working in a mix of paid Professional Services engagements and being a trusted advisor to organizations on an ongoing basis.

You will be responsible for collaborating with customers and partners to accelerate their product development capabilities while de-risking releases by teaching them effective release practices using LaunchDarkly products. As you do so, you will create lasting enthusiasm for building great software products using the foundational principles of LaunchDarkly.

By joining LaunchDarkly, you will guide software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment. You’ll be a catalyst for building centers of excellence with our customers, focused on modern release practices.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small, but growing, team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.

Responsibilities:

• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.

• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.

• Provide expert guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.

• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.

• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.

• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.

• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.

Qualifications:

• You have 10+ years of experience in enterprise software.

• You have a hands-on technical background with a consultative approach.

• You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment.

• You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android.

• You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices.

• You have led teams through development process transformation.

• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.

• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.

• You are a self‐starter and excited to take on hard problems.

• You are passionate about helping customers and have a strong sense of ownership.

• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.

• You have a technical background and are interested in a customer-facing role.

• You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.

Preferred Qualifications:

• Experience with experimentation and mobile.

• You have served as a consultant for customers in the past

• You have performed in both a pre-sales and post-sales capacity

• Experience with LaunchDarkly or other feature management platforms.

• You have worked with the services of one of the major cloud providers (AWS, Azure, GCP).

• You have worked with Linux, Containers, and Virtual Machines.

Pay:

Target pay ranges based on Geographic Zones* for Level 5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area: $167,000 - $229,000
• Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $150,000 - $206,000
• Zone 3: All other US locations: $141,000 - $195,000

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

_ *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas._ _ **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary._

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.