Thermo Fisher ScientificIT Process Analyst II
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description : About Team: When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $44 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world. As part of the Corporate Technology, Technology Portfolio Governance Team's mission is to implement a continuously updated internal portfolio that enhances visibility, reduces risk, and aligns technology investments with business objectives.
Roles & Responsibilities: The IT Configuration Analyst will be responsible for enabling the CI Owners to update Configuration Items and related information, as well as providing architecture, process, training, and auditing services to the Global IT user community to main the CMDB data quality & integrity. •Identify and handle CI classes, CI attributes and relationships within the CMDB and Control the receipt, identification, storage, and withdrawal of all supported CI's •Create, update, and maintain Configuration Items, the relationships, and interdependencies in collaboration with CI owners. •Expand the functionality, scope, and accuracy of the CMDB by analyzing the feedback from operations staff and implementing various quality reports •In Charge of providing support for the CMDB operations by handling the CMDB queue for all CI related requests and tasks within SLA and with customer centric approach. •Drive auditing, validating, status accounting and reporting on CMDB activities (OKR and Metric reporting) •Cross collaboration with other processes (Incident, Change, Problem etc.) and help them with better delivery in the areas. •Acts as a highly motivated & engaged employee!
Required Skills & Experience:
- 5+ years of CMDB operational experience in a large environment
- 2+ Experience with ServiceNow tool and ability to run reports & queries
- Understanding and hands on experience of ServiceNow discovery for servers (hardware extended), network (network extended), printers, database instances and web applications.
- Understanding of Data Reconciliation & IRE
- Experience with, and knowledge of, the ITIL framework as well as ITSM
- Knowledge and experience with Microsoft Office products (Word, Excel)
- Good analytical and problem-solving skills
- Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills.
- Ability to prioritize and multi task.
****Academic Qualification :
- Bachelor degree in Science or Engineering or equivalent experience
Preferred Qualifications / Certifications : •ITIL Foundation Certification or experience with implementing IT Service Management processes •Certified ServiceNow Administrator •CSDM Knowledge / Training