Sr. Frontend Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Join our team as a Senior Frontend Engineer where you'll play a pivotal role in building new features and delivering high-quality code. As a senior frontend engineer in our customer-oriented group, you will design and build UIs and visualisations in an intuitive, relatable manner. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level.

Key Responsibilities:

As a Senior Software Engineer at Genesys, your responsibilities will include:

• Designing and developing robust, testable software to implement key features.
• Collaborating with cross-functional teams to define, design, and ship new features.
• Writing clean, maintainable, and testable code adhering to coding standards and best practices.

- Providing technical guidance and code reviews.

- Identifying and addressing performance bottlenecks and other technical issues.

- Troubleshooting and debugging production issues promptly.

- Ensuring and monitoring application stability.

Minimum Requirements:

We're looking for candidates who possess:

- Bachelor’s degree in Computer science, Engineering, or a related field.

- 5+ years of professional experience in software development.

- Strong experience with a modern web application frameworks - React.

- Experience with Typescript and modern ECMAScript.

- Sass

- Comprehensive testing experience (Jest, Vitest, Playwright)

- Excellent problem-solving and analytical skills.

Desirable Skills:

- Experience with state management

- Implementation of accessibility standards and testing techniques

- Experience with Node.js and the AWS ecosystem

- Continuous integration/delivery practices.

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.