Customer Support Engineer III

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. Fivetran Support partners with customer teams around the world to deliver a best-in-class support experience, combining deep technical expertise with a strong customer-first mindset. We’re looking for a Customer Support Engineer who brings strong technical troubleshooting skills, clear communication, and a passion for delivering high-quality outcomes for customers. In this role, you will work with new and existing customers in a highly technical capacity by investigating complex issues, managing escalations with professionalism, and collaborating closely with engineering and product teams to drive issues to resolution and help prevent future occurrences. Through a collaborative and holistic approach, you will act as a customer’s technical champion within Fivetran, advocating for their needs while contributing to product quality and operational excellence.

This is a full-time position based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week.