Customer Support Specialist - Egypt

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance.

Responsibilities

Efficiently responds and communicates with clients to understand and service their needs via live
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments

Requirements

Proficiency speaking and writing in Arabic and English (French as an advantage)
Computer literacy
Basic knowledge of work with Google framework (Disc, Sheets, Docs)
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

Working for a dynamically growing company
Challenging but exciting tasks with our own product
Trainee period is provided
Competitive salary
12 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
Remote work
Budget for professional development and language learning
Budget for healthcare related expenses

Details

Location

Egypt

Responsibilities

Efficiently responds and communicates with clients to understand and service their needs via live
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments

Requirements

Proficiency speaking and writing in Arabic and English (French as an advantage)
Computer literacy
Basic knowledge of work with Google framework (Disc, Sheets, Docs)
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

Working for a dynamically growing company
Challenging but exciting tasks with our own product
Trainee period is provided
Competitive salary
12 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
Remote work
Budget for professional development and language learning
Budget for healthcare related expenses