Remote Clinical Triage & Inbox Specialist (MD/Clinical Background Preferred)

About Genesis Orthopedics & Sports Medicine

Our goal is simple: to free our patients to be more active, more athletic, and to move freely in their bodies. We believe quality orthopedic care should be accessible to everyone, regardless of insurance status or background. Our team is focused on building a healthcare delivery model that provides high-quality, affordable care for all.

We are seeking a detail-oriented Remote Healthcare Virtual Assistant to support our clinical and administrative teams. This role is ideal for someone with experience working within U.S. healthcare systems who thrives in a fast-paced environment and enjoys helping improve patient access to care.

Position Summary

We are seeking a highly detail-oriented bilingual (English and Spanish) Clinical Triage & Intake Specialist to support our U.S.-based orthopedic team.

This role is ideal for candidates with a medical or clinical background (MD, RN, or equivalent) who are comfortable working within structured protocols to support patient communication and clinical workflows.

You will serve as a key extension of our care team—organizing, documenting, and prioritizing patient concerns, while ensuring accurate and timely communication with providers.

⚠️ This role does not provide medical advice. All clinical decisions are made by U.S.-licensed providers.

Responsibilities

Clinical Communication & Triage

• Review and convert patient voicemails into structured telephone encounters• Assess urgency of patient concerns (post-op issues, infection concerns, pain escalation, etc.)• Route messages appropriately based on protocol and priority• Support inbox (EHR) message management

Intake & Care Coordination

• Assist with FMLA and disability paperwork processing• Support prior authorizations and insurance documentation• Ensure all documentation is accurate, complete, and actionable

Documentation & Systems

• Document all patient interactions in the electronic health record (EHR)• Maintain high-quality, structured, and compliant documentation• Follow orthopedic and post-operative care protocols closely

Ideal Candidate Profile

We are specifically seeking candidates with strong clinical reasoning and healthcare experience, including:

• Foreign-trained MD (preferred) or medical school training• Registered Nurse (RN) or clinical healthcare background• Minimum 2+ years working with U.S. healthcare systems• Experience with Epic or other EHR systems• Experience in triage, scribing, inbox management, or care coordination

• Fluent, professional English (written and verbal)• Strong understanding of medical terminology• Ability to follow structured protocols and workflows• High attention to detail and accuracy• Ability to work independently in a remote environment• Strong sense of urgency and prioritization

Why Join Us

• Work directly with a U.S.-based orthopedic care team• Gain exposure to Epic workflows and specialty care operations• Build experience in a high-acuity, fast-paced clinical environment• Opportunity for long-term growth within a scaling healthcare organization

Schedule

• Ability to support U.S. clinic hours - ~8am-5pm CST

• Flexible schedule, 30-40 hours per week
• Paid time off