Deal Desk Analyst

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

The Deal Desk Analyst is responsible for providing support to the Sales organization on all renewal and new business deal related matters. The Analyst will work with various business stakeholders across Sales, Legal, Finance, and Product to provide critical insight into Catchpoint’s customer base while supporting day-to-day operations. The Analyst will be heavily involved in scaling the business, while managing activities that support customer growth and retention. This position reports to the Deal Desk Manager, and is a fully remote position.

**Here's a closer look at this key role:**

• Identify process and system improvements in the quote-to-cash process, turn those recommendations into functional requirements, and work cross functionally to get the projects built, tested, and released. 

• Serve as the trusted adviser to the Sales teams on all renewal and new business-related matters. 

• Execute our contract renewal strategy to drive price increases and multi-year contract commitments within our existing customer base. 

• Manage a pipeline of renewal opportunities and provide business, product knowledge, and analytical support. 

• Proactively work with the Sales teams to prepare contracts in advance to ensure early renewals. 

• Helps Sales reps navigate Salesforce CPQ to produce accurate quotes and contracts that lead to successful wins. 

• Facilitate discount approvals from Finance on deal structure.

• Create customer contracts to ensure they follow company rules and policy guidelines. 

• Send contracts to customers via Docusign for electronic signature. 

• Provision Catchpoint customer portal for new and renewing customers, and respond to sales provision requests as needed.

• Complete ad-hoc business operations projects as required.

What You'll Need:

• Experience working with sales teams in a deal desk, sales operations, provisioning or commercial sales support function 

• Strong communication (verbal and written) and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments 

• Extremely organized, detail & process oriented.

• Ability to follow internal process.

• Exceptional analytical skills, quantitative skills and strategic problem-solving skills 

• Experience or interest working with Salesforce

• Must thrive in a fast-paced environment and be able to manage multiple projects with ease.

• Self-motivated and able to work independently to complete tasks 

• Interest or knowledge in web technologies and digital businesses 

• Familiarity with Salesforce CPQ is preferred 

• Self-motivated and able to work under pressure, dependable with deliverables and deadlines, able to multi-task  

• Proven ability to effectively communicate with sales reps and internal teams, and cultivate internal relationships with all levels of the sales organization across all regions in the world 

• Experience using AI tools to enhance productivity, innovation, or problem-solving.

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**LogicMonitor is an Equal Opportunity Employer**At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. 

By submitting your application, you acknowledge this notice.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

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