Lead Product Designer

At Trustpilot, we're on an incredible journey.

We're looking for a Lead Product Designer to shape a new squad.

As a senior individual contributor and design leader, you'll own complex, ambiguous problems from end to end.

What you'll be doing:

• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing to final delivery.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles.
• Collaborate with the design systems and brand teams to define and co-create a scalable visual strategy, ensuring alignment on a cohesive visual language across products.
• Design high-quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution.
• Conduct and lead user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.
• Drive significant contributions to our design system, building scalable patterns and robust documentation that empowers the entire team.
• Mentor and guide mid-level and senior designers, sharing your knowledge to raise the overall craft and maturity of the design organisation.
• Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.
• Be a valued voice in the design leadership group, contributing to broader design initiatives, cultivating a culture of excellence, and influencing strategic decisions that affect the entire discipline.

What you’ll need:

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation.
• Demonstrated experience working in complex SaaS agile environments, with a thorough understanding of how to deliver products in a sustainable and scalable way.
• Evidence of design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions.
• The ability to mentor and support designers, helping them grow their skills.
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into your workflow for the benefit of the process and end customer.