Infrastructure Operations Engineer- Manager

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.      

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.     

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!      

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.    

TITLE: Infrastructure Operations Engineer- Manager

WHAT YOU’LL DO:

The Cloud Engineer II is responsible for driving the design, implementation, and continuous improvement of cloud infrastructure and services that support the company’s global software platforms. This role translates strategic cloud objectives into operational execution, guiding cross-functional initiatives and ensuring alignment with enterprise architecture, security, and performance standards. The position influences cloud engineering practices and contributes to the development of scalable, cost-effective, and resilient cloud solutions. 

Job Functions & Responsibilities:

• Lead the design and implementation of complex cloud infrastructure solutions across multiple platforms and environments. 
• Translate strategic cloud goals into actionable engineering plans, ensuring alignment with business and technical objectives. 
• Develop and enforce cloud architecture standards, governance models, and operational procedures. 
• Oversee the implementation of automation frameworks for infrastructure provisioning, configuration management, and deployment pipelines. 
• Evaluate and integrate emerging cloud technologies to enhance system performance, scalability, and security. 
• Collaborate with enterprise architecture, security, and application development teams to ensure cohesive cloud strategies. 
• Manage cloud cost optimization initiatives, including budgeting, forecasting, and usage analysis. 
• Ensure compliance with regulatory, security, and operational standards across all cloud environments. 
• Contribute to business continuity and disaster recovery planning for cloud-hosted systems. 
• Provide technical leadership in cloud migration and modernization projects. 
• Maintain documentation of cloud infrastructure, processes, and architectural decisions. 
• Perform all other duties and activities as required. 
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: 
• Mission: To empower insurers to reimagine the future of insurance 
• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses 
• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

  

Competencies: 

• Core Employee:  

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients. 

• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​ 

• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​ 

• Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself 

• Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​ 

• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​ 

• Core Employee:  

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients. 

• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​ 

• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​ 

• Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself 

• Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​ 

• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​ 

• Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

 

WHAT YOU’VE DONE: 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Minimum of 5 years of relevant experience in cloud engineering, infrastructure architecture, or DevOps roles.

 

PREFERRED:

• Master’s degree in a related field. 
• Professional certifications such as AWS Certified DevOps Engineer, Azure Solutions Architect Expert, or Google Cloud Professional Cloud DevOps Engineer. 
• Experience in leading cloud transformation initiatives in a SaaS or enterprise software environment.

 

Knowledge, Skills, Abilities & Behaviors:.

• Deep expertise in at least one major cloud platform (AWS, Azure, or GCP). 
• Strong understanding of cloud architecture principles, including multi-region design, high availability, and fault tolerance. 
• Proficiency in Infrastructure as Code (IaC) tools such as Terraform, Pulumi, or CloudFormation. 
• Experience with container orchestration platforms such as Kubernetes and service mesh technologies. 
• Advanced scripting and automation skills using Python, Bash, or PowerShell. 
• Knowledge of cloud security frameworks, identity and access management, and encryption standards. 
• Familiarity with monitoring, logging, and observability tools (e.g., Datadog, Prometheus, ELK Stack). 
• Strong analytical and problem-solving skills with a focus on operational excellence. 
• Effective communication skills for presenting technical concepts to diverse audiences. 
• Ability to manage multiple priorities and deliver results in a dynamic environment. 
• Demonstrated ability to lead cross-functional technical initiatives. 
• Commitment to continuous learning and staying current with cloud trends and innovations.

Work Environment & Other Requirements:

• Travel: [x] 0-10% [] 11-25% [] 26-50% [] 51-75% [] 76-100% 
• Work Authorization: Must be legally authorized to work in the country of the job location 
• Physical Requirements: [x] Sedentary Work [] Light Work 
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

 

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

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Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes

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