Associate Manager, Customer Experience

About the Team

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As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right.

Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

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Our team is looking for an Associate Manager to help our Seamless Experience teams reduce customer-driven cancellations, customer concern about progress of order and facilitate reorders if a cancellation does occur.

This role will work closely with our product team to ensure a customer-first approach and  timely execution to the roadmap while owning various operational initiatives to meet the goals above. 

You'll be a strategic problem solver, responsible for helping ensure that a large team - including operations, product and engineering - is working together seamlessly to provide an exceptional Customer experience. 

You’re excited about this opportunity because you will…

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• Produce, dig into, and use data and insights to identify opportunities to improve speed, quality, effectiveness, and Dasher experience.
• Accomplish your recommendations from start to finish, from digging into data, to implementing timelines, aligning partners, testing ideas, achieving and measuring results.
• Partner with support and organization-level leadership to guide priority projects.

We’re excited about you because…

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• At your core, you're a problem solver, able to solve new problems with new solutions
• You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
• You don't mind digging into details and operating at the lowest level of detail, but also can see the big picture and strategy behind decisions 
• You want to do right by our customers to provide a scalable, outstanding customer experience
• You have 5+ years of experience in management consulting, strategy, operations, product, growth or other related areas
• Proficient in SQL (nice to have)

 

We expect this position to be filled by 6/6/2025.

Compensation

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The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. 

Base salary is localized according to an employee’s work location.

Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being.

That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. 

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$95,200—$140,000 USD