Senior Solution Engineer I

The Opportunity

With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and declarative customization. The Senior Solution Engineer I plays a vital role in meeting this demand — helping us handle a growing project workload, increasing billable output, and ultimately contributing to top-line revenue growth.

This role offers the chance to work in a product-led company where your time is fully focused on feature development — no support work. You’ll have the autonomy to own projects end-to-end, working directly with customers to understand their business, design tailored solutions, and deliver tangible value. For high performers, it’s an opportunity to stretch your skills across analysis, consulting, and delivery — all within a collaborative team environment of Developers, Architects, and QAs.

What You’ll Do:

As a Senior Solution Engineer I, you’ll take full ownership of your projects, working hands-on with Sitetracker customers to understand their business needs and translate them into impactful solutions. Your role will involve managing your own workload, maintaining a strong utilization rate of 80%, and delivering high-quality, on-time outcomes that align with customer expectations and business goals.

You’ll build deep product expertise and use it to configure, develop, and deliver scalable solutions using Sitetracker’s out-of-the-box features. From discovery to deployment, you’ll lead the entire feature development lifecycle, ensuring that every solution you design not only meets technical requirements but also adds measurable value to the customer.

This role involves close collaboration with internal teams — including Developers, Architects, and QAs — allowing you to deepen your technical knowledge and broaden your understanding of implementation best practices. You’ll also be responsible for maintaining clear and proactive communication with customers, managing expectations, and ensuring that commitments are consistently met.

Success in this role will be measured not only by your technical capability but also by your ability to deliver quality work, follow best practices, and drive efficiency through smart time and project management. If you thrive in a fast-paced, customer-facing environment and enjoy solving real-world challenges with technology, this role offers a unique opportunity to make a significant impact.

The Skills You’ll Have:

Technical Aptitude

+ Designing and building Flows (e.g. screen flows, record-triggered flows, scheduled flows) Extensive use of advanced Flows, including subflows and complex automation scenarios. Develop and implement straightforward to moderately complex Flows, encompassing screen flows, record-triggered flows, and scheduled flows. Skillfully employ advanced Flows, such as subflows, to address intricate automation requirements.

+ Working with Custom Metadata Types (CMTs) for scalable and maintainable configurations

+ Managing and deploying Managed Packages

+ Building approval processes and validation rules, Using Data Loader for data imports and exports, Creating reports and dashboards, Writing complex SOQL queries involving relationships across multiple objects

+ Implementing configuration changes across standard and custom objects

Communication

+ Excellent oral and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.

+ Proven experience working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment.

+ Strong client-facing experience, including gathering requirements, presenting solution demos, and ensuring alignment throughout project delivery.

Salesforce Certification

+ Salesforce Certified Administrator

+ Salesforce Certified Advanced Administrator

+ Salesforce Platform App Builder

Work Management

+ Proven ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time.

+ Consistently delivered high-quality work within tight deadlines, demonstrating strong prioritisation, efficiency, and attention to detail under pressure

Within 90 Days, You’ll:

• Onboarding and Orientation - Understand Company structure, products and EDS services
• Salesforce Delivery Process Familiarity - Understand the process Solution Engineering follows to work on deliverables
• Review existing documentations, customizations, data model
• Training & Certification - Attend Sitetracker Admin training and complete the certification
• Review basic requirements and the solutions provided to gain understanding of product and start working of relatively low complexity requirements

Within 180 Days, You'll:

• Start handling medium complexity work - semi- autonomously 
• Achieve utilization of 80%
• Able to drive requirement gathering meetings with customer independently 
• Communicate effectively and proactively with customers

Within 365 Days, You’ll:

• Able to understand, solution and implement complex solutions
• Autonomously drive the requirements
• Help and collaborate with other team members to deliver the best solution
• Earn Advanced ST Certifications