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CBTCBT

Italian Customer Service (Remote)

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CBT

Italian Customer Service (Remote)

Athens, Greece

Apply for Position Or refer someone

Job Openings Italian Customer Service (Remote)

About the job Italian Customer Service (Remote)

Location: remote in Greece

Language Requirements: Italian (C2), English (C1)

Compensation:

Monthly gross salary: 1,100 EUR per 14 months
Monthly Performance Bonus: Up to 10% based on performance metrics

Schedule: 8 hours per day with a 1-hour lunch break, 5 days per week, from Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Fully Paid Training: 2 Weeks

Benefits:

  • Health care benefits and numerous other discounts

  • Full training by certified instructors

  • Professional growth & development opportunities

  • Special events as well as community & social responsibility initiatives

  • Free online Greek language courses

  • State-of-the-art premises providing a great working environment with relaxing break areas

  • Work for a Great Place to Work-Certified Company that fosters diversity

Joining Deadline: 25/11/2024

Relocation Package:

  • 2 weeks of hotel accommodation

  • Flight ticket (within the EU)

  • Airport Pickup

  • Real Estate Agency fee

  • Free accommodation or extra accommodation bonus throughout the entire employment period

Hiring Process:

  • Client's application review

  • Language online tests

  • Client's interview

We seek a dedicated Customer Support Specialist fluent in Italian and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

Handle inbound customer inquiries and issues in a professional and timely manner.
Ensure customer satisfaction through effective communication and problem-solving skills.
Document all interactions accurately in the CRM system.
Collaborate with other departments to escalate and resolve complex issues.
Meet individual and team performance targets.

Required Skills and Qualifications:

  • Fluency in Italian (C2 level) and proficiency in English (C1 level).

  • Proven experience in telesales or customer acquisition roles preferred.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Strong negotiation and persuasion skills.

Application Instructions: To apply, please submit your updated CV along with a cover letter highlighting your relevant experience and language skills in Italian and English. We look forward to reviewing your application!

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