Senior Technical Program Manager, Knowledge Systems

Datadog's Technical Solutions (TS) organization is composed of 1,100+ customer-facing technical experts around the world, from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.

As a TPM on our team, you will serve as a multiplier for the TS Org by leading the Knowledge Systems program and driving cross-functional projects that improve how TS teams work. This is a hybrid program role: roughly half your time will be spent leading the Knowledge & Systems program (knowledge lifecycle, enterprise search, content governance), and the other half on systems and tooling projects across TS Ops. You will own program roadmaps, work cross-functionally to deliver scalable processes and tooling, and manage projects end-to-end from scoping through delivery.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do

• Plan and manage projects from initiation to delivery across both Knowledge & Systems and broader TS Ops initiatives, coordinating with cross-functional teams to ensure timely, on-scope execution.
• Own and maintain the roadmap for Knowledge Systems across the TS Organization.
• Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates.
• Lead systems and tooling projects across TS Ops that support TS engineer workflows.
• Define content governance standards to ensure the knowledge base remains accurate, relevant, and comprehensive.
• Leverage AI to automate processes wherever possible, ideally curating our extensive knowledge base as it's being used.
• Drive adoption of tooling and processes across TS, effectively influencing without direct authority and engaging senior stakeholders to ensure alignment and resourcing.
• Define and track key performance indicators (KPIs) to measure program effectiveness, using quantitative and qualitative insights to continuously refine approaches and technologies.
• Ensure progress toward goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels.
• Identify and track dependencies and opportunities for optimization; proactively surface risks and recommend solutions before they become blockers.

Who You Are

• Proven Technical PM Experience: Over 5 years of experience leading complex, cross-functional, portfolio-based programs in a SaaS or technical space. Experience with support, sales, or professional services teams is a plus.
• Data-Driven: Skilled at using quantitative and qualitative data to guide decisions, measure effectiveness, and iterate.
• Clear Communicator: Ability to convey complex ideas concisely to diverse audiences, including technical specialists, product leads, and senior executives.
• Collaborative & Influential: Proven ability to build strong partnerships and influence without direct authority to align teams on shared goals.
• Growth-Oriented: Thrive in dynamic environments, continuously seeking to improve processes and learn new technologies.
• Excellent Execution and PM Foundations: Proven management of scope, schedule, and cost, with strengths in project scoping, timeline management, resource planning, and risk management.
• Technical Background: Solid technical background, possibly with education in Computer Science, Engineering, or a related technical field, or equivalent industry experience.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$134,000—$197,000 USD

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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