Senior Product Manager - Enterprise AI

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join us as our next Senior Product Manager - Enterprise AI on Twilio's Enterprise AI team.

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. 

As Staff Product Manager for Corporate Functions Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across Finance, Legal, and HR functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio's corporate functions work—from financial operations and reporting to legal contract management and HR processes.

You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse corporate functions, then designing and delivering AI-powered products that drive measurable business impact. This includes everything from AI assistants that automate invoice processing and financial analysis, to legal tools that accelerate contract review and compliance tracking, to HR agents that streamline recruiting, onboarding, and employee support.

You'll work closely with Finance, Legal, and HR leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform.

Responsibilities

As a Senior Product Manager, you will:

Product Strategy & Roadmap

• Define and execute the product roadmap for Corporate Functions Enterprise AI spanning Finance, Legal, and HR use cases. Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable operational improvements.
• Lead cross-functional product development across multiple corporate functions, balancing the needs of financial operations, legal efficiency, and HR productivity within a unified platform strategy.

Finance AI Capabilities

• Build AI-powered financial operations tools that help Finance teams work more efficiently through intelligent automation of invoice and billing processing, expense management, financial reporting, and analytics.
• Deliver intelligent insights and analytics that surface anomalies, forecasting recommendations, budget optimization opportunities, and automated reconciliation to accelerate financial close and improve decision-making.
• Design workflow automation for financial processes including accounts payable/receivable, procurement workflows, audit preparation, and financial planning & analysis.

Legal AI Capabilities

• Lead the development of AI-powered legal products that increase legal team productivity through intelligent contract review, clause extraction, compliance tracking, and legal research automation.
• Drive efficiency in legal operations through conversational AI for legal queries, automated contract generation, risk assessment tools, and intelligent routing of legal requests.
• Build legal analytics and insights that help leadership understand contract exposure, compliance gaps, legal spend optimization, and matter management efficiency.

HR AI Capabilities

• Create intelligent HR operations tools including AI-powered recruiting assistance, candidate screening automation, interview scheduling, and applicant tracking system integrations.
• Design employee experience products that automate onboarding workflows, benefits administration, HR ticket deflection, policy guidance, and employee self-service capabilities.
• Build HR analytics and insights for workforce planning, retention risk identification, performance management support, and organizational health metrics.

Platform Integration & Execution

• Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each corporate function.
• Integrate with enterprise systems including Workday, NetSuite, DocuSign, contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences.
• Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all corporate function use cases.

Stakeholder Management & Adoption

• Collaborate with corporate function leadership across Finance, Legal, and HR to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps.
• Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences.
• Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of product management experience at fast-paced technology companies, with at least 3 years in corporate functions such as finance operations, legal tech, HR tech, or enterprise productivity tools
• Deep understanding of at least two of the following domains: financial operations and enterprise resource planning (ERP) systems, legal operations and contract lifecycle management, HR operations and human capital management systems
• Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
• Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
• Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
• Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
• Demonstrated success delivering measurable business impact through product innovation and operational efficiency
• Bachelor's degree or equivalent experience

Desired:

• Experience with AI-powered finance tools, legal tech platforms, or HR automation systems
• Knowledge of corporate function platforms including Workday, NetSuite, Coupa, Ironclad, Lever, Greenhouse, and other enterprise systems
• Understanding of regulatory frameworks (SOX, GAAP, GDPR, employment law compliance) and corporate governance
• Familiarity with finance best practices (financial close, procurement, FP&A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration)
• Background in building internal tools, operational dashboards, or productivity platforms for corporate functions
• Experience with document processing, intelligent document understanding, or knowledge management systems
• Track record of driving adoption of new products across large, distributed corporate teams

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
• Based in the San Francisco Bay area, California: $151,120 - $188,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until March 15, 2026, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.