TrustpilotSenior Technical Account Manager - Europe
We’re looking for our very first Technical Account Manager (TAM) for the European market. This isn't your typical "follow the manual" kind of job. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, making sure their integrations are rock-solid and their technical performance is top-notch.
As the first person in this role for Europe, you’ll be a bit of a pioneer. You won’t just be executing a process; you’ll be helping us build it. You’ll act as the human bridge between Customer Success, Product, and Engineering - translating "tech-speak" into business value and ensuring our high-value clients get the most out of Trustpilot. If you love solving puzzles and want to have a real say in how we support our biggest European brands, this is for you.
What you’ll be doing:
- You’ll partner with leadership to define best practices, workflows, and what "excellence" looks like for technical account management at Trustpilot.
- Oversee technical setup and API configurations for our top-tier European enterprise clients, ensuring a seamless "go-live."
- Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution.
- Partner with Customer Success Managers to monitor product usage, ensuring customers are fully leveraging our technical capabilities to meet their business goals.
- Represent the technical needs of our most complex customers to Product and Engineering teams, driving the prioritization of key platform improvements.
- Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency.
- Work across borders with Product, Support, and Success teams to ensure a cohesive, world-class customer experience.
- Surface recurring issues and innovative ideas to enhance platform reliability and improve overall customer outcomes.
Who you are:
- Strong English skills.
- You are eager to shape a new function. You’re comfortable with ambiguity and excited by the prospect of building processes from the ground up.
- You have proven experience in technical account management or solution support within complex SaaS or web technology environments.
- You possess a solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
- Experience partnering with enterprise clients across different European markets; additional European languages are a plus but not a requirement.
- You have strong troubleshooting skills and the ability to translate "tech-speak" into clear business value for C-level stakeholders.
- You have a customer-centric mindset and are comfortable navigating the needs of both internal engineering teams and high-value external partners.
- You are comfortable using Salesforce, ticketing systems (like Zendesk or Jira), and data analytics tools.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
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