Sr. Full Stack Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys has created a leading cloud-native Customer Experience (CX) platform that processes millions of daily interactions. Our global infrastructure spans thousands of AWS EC2 instances across multiple regions, with a robust CI/CD pipeline enabling dozens of daily deployments.

The Role

As a Senior Software Engineer on our team, you'll collaborate with developers and testers to build and maintain AWS-hosted microservices. This full-stack position involves both backend and frontend development, offering the chance to work with cutting-edge technologies in a modern, collaborative environment.

What We're Looking For:

• Proficiency in at least one programming language like Java

• Experience with REST APIs and microservices

• Strong problem-solving abilities and desire to make meaningful contributions

• Ownership mindset with commitment to excellence

• Intellectual curiosity and passion for staying current with emerging technologies

• Continuous learner who adapts quickly to new tools and techniques

• Excellent communication skills, both written and verbal

• Self-directed, resourceful, and detail-oriented

• Understanding of how your work creates customer value across teams

• Receptive to feedback and committed to growth

• Advocate for testing as a core component of development

What You'll Do:

• Design and implement features using Spring Boot (Java), Node.js, and Python in a microservices architecture

• Develop UI features for the Outbound team

• Write comprehensive unit and integration tests

• Build highly scalable, available, and reliable services

• Deploy services via CI/CD pipelines

• Support production systems, conduct root-cause analysis, and participate in blameless post-mortems

• Participate in 24x7 on-call rotation (once every few months)

• Implement zero-downtime improvements to production systems

• Engage in design and code reviews, mentoring team members

• Become a domain expert in our architecture and customer use cases

• Thrive in a fast-paced, continuous learning environment

• Troubleshoot system stability and performance issues

• Identify architectural risks and recommend improvements

• Champion new technologies when appropriate

• Foster an inclusive environment where everyone succeeds

• Ensure compliance with PCI, HIPAA, and GDPR standards

Technology Stack:

• AWS Services (EC2, DynamoDB, S3, SQS, SNS, Aurora MySQL, ElastiCache, Lambda, etc.)

• Elasticsearch, Kafka

• Git/Bitbucket, Maven

• Java, JavaScript, Spring Boot, Node.js and Python

• Jira/Confluence

• Public-facing REST APIs

• Proficiency with AI development tools (Cursor, Amazon Q, Kiro) and experience integrating AI capabilities into software applications )

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.